pleased
We are so pleased with our art and our experience. After ordering several plaque mounted prints, they arrived damaged and we were very impressed by the professional and caring way the issue was resolved. Lots of email communication to keep us in the loop with the damage claim - the shipping company responsible for the damage. KeenArtMedia went above and beyond to make sure our replacement art arrived safe and sound. Not only is their work beautiful but the customer service is superior too.
Denaige M., Calgary | I was thrilled ...
I was thrilled to receive my canvas prints this morning. They look great! They were packaged well to avoid damage, and arrived very quickly, less than a week from image upload to delivery. The upload process was also very simple. Thanks!
Kerry Grant, Calgary | Not happy
I am not happy with your service. On April 17. I was miss-leaded by your information to assume that the regular delivery time was 5 days, and I gave 20% extra $ to have my frame in 2 days. When I tracked the package, the expected delivery day was April 29. I missed my deadlines because of that. I expect to get my 33$ for \'speedy delivery\' back.
You may be loosing big orders from me. This was a test order. Also, the marked weight on the parcel was 2x more than reality (hence the larger amount for delivery then promised by your Web-page?) Very negative experience.
KEENART NOTE: please note rush order process is different than shipping method, you asked for free Ground shipping only, we are sorry you missed your deadline.
Jarmila K., Montreal | I am pleased...
I just received the canvas prints and wanted to let you know how pleased I am with them! They turned out even better than I had hoped too.
The concert stubs belong to my husband and the prints were made to decorate the wall of our daughter's bedroom who turns 14 this week. She is a huge British rock fan and will flip when she sees them.
Thanks for a wonderful job.
Jane, Vancouver |
