Not happy
I am not happy with your service. On April 17. I was miss-leaded by your information to assume that the regular delivery time was 5 days, and I gave 20% extra $ to have my frame in 2 days. When I tracked the package, the expected delivery day was April 29. I missed my deadlines because of that. I expect to get my 33$ for \'speedy delivery\' back.
You may be loosing big orders from me. This was a test order. Also, the marked weight on the parcel was 2x more than reality (hence the larger amount for delivery then promised by your Web-page?) Very negative experience.
KEENART NOTE: please note rush order process is different than shipping method, you asked for free Ground shipping only, we are sorry you missed your deadline.
Jarmila K., Montreal | good work!
The picture was wonderful it arrived in perfect condition. only problem was when I checked the waybill with greyhound, it stated that it could not be found. Gave me some concern there might be a problem. Turned out there was no problem, just an error on tracking. Thanks for the good work!
Bob Sanders, Vancouver | Mounted Posters
My order arrived promptly and I was very happy when I opened the package and had a chance to look at my posters as you have mounted them. thanks
John Manuel, Golden | Amazing service!
Amazing service! The products were received much earlier than expected, they looked fantastic and were in great condition. The company is great to deal with - very thorough, confirmed the order before going ahead (and I had made a mistake on the original so this was a time saver).
Charleen, Dartmouth |
